Refund policy

Last Updated: October 22, 2026

At VBHealth, we value our customers and aim to provide a clear and convenient shopping experience. This Return and Refund Policy explains the conditions and procedures for requesting a return or refund for purchases made through our online store.

1. Return Requests

If you have concerns about your purchase, please contact our customer support team at ciaffonefurlanjx854@gmail.com before returning any item.

Please include your order number, the email address used to place your order, and a brief description of your request. Our team will review your inquiry and provide instructions regarding the next steps.

Return requests must comply with the applicable return conditions and consumer protection laws.

2. Return Eligibility

Where returns are permitted, products should be returned in their original condition and packaging, together with proof of purchase when available.

For products intended for personal use, including health and wellness products, additional conditions may apply due to product safety, hygiene, and packaging requirements.

Please contact us before sending any item back. Our customer support team will explain the applicable requirements for your order.

Nothing in this policy limits any return or refund rights that cannot legally be excluded.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect item, please contact us at ciaffonefurlanjx854@gmail.com.

To help us review your request, please provide:

• Your order number.

• A description of the issue.

• Photographs of the item and its packaging, if applicable.

After reviewing the information, we will explain the available resolution, which may include a replacement or refund, depending on the circumstances and applicable law.

Please contact us before arranging a return shipment.

4. Refund Eligibility and Processing

Approved refunds will generally be issued to the original payment method unless otherwise agreed or required by applicable law.

Refund processing begins after the request has been approved and, where applicable, the returned item has been received and reviewed.

The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

If you have not received an expected refund, please contact us by email so we can review the status of your request.

5. Return Shipping Costs

For eligible returns that are not related to an error on our part, customers may be responsible for return shipping costs, where permitted by applicable law.

If you receive a damaged, defective, or incorrect product, please contact our support team for instructions regarding return shipping and the available resolution.

Any applicable shipping charges will be handled in accordance with the circumstances of the order and applicable law.

6. Order Cancellations

If you wish to cancel an order, please email ciaffonefurlanjx854@gmail.com as soon as possible and include your order number.

We will make reasonable efforts to accommodate cancellation requests submitted before an order has been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, our return procedures and applicable consumer protection laws will apply.

7. Missing or Delayed Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking information, if available.

We will review the available shipment information and help you determine the appropriate next steps.

Delivery estimates may vary due to carrier operations, customs procedures, weather, and other circumstances beyond our reasonable control.

8. Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law. These may include products with specific hygiene or safety restrictions, items that have been clearly identified as final sale, or other products subject to applicable return limitations.

Any applicable restrictions will be communicated in accordance with relevant consumer protection requirements.

This section does not exclude remedies required by law for damaged, defective, or incorrectly supplied products.

9. Policy Updates

VBHealth may update this policy from time to time. Any revisions will be published on this page with an updated date.

The policy applicable to an order will be administered in accordance with the terms presented at the time of purchase and any applicable legal requirements.

10. Contact Information

For questions about returns, refunds, cancellations, or order assistance, please contact us:

Store Name: VBHealth

Customer Support Email: ciaffonefurlanjx854@gmail.com

We appreciate your business and are committed to providing clear communication and helpful customer support.